Key Indicators for Veterans Signals VHA Outpatient Survey

Data Source: Basic Statistics, Use, and Operational Data

VA analyzes what Veterans are saying about their outpatient experiences (including mental health, primary care, optometry, physical therapy, cardiology, etc.), and levels of outpatient ease, effectiveness, and emotion are anticipated to drive increases in outpatient trust using Veterans Signal survey technology.

Factors that contribute to and impact a Veteran's overall perception of trust in VA include ease, effectiveness and emotion

Note: New Outpatient Survey questions corresponding to Ease, Effectiveness, and Emotion were introduced in April 2018. These new questions were imputed in prior Outpatient surveys to remove trend breaks.

VA-Wide Trust and Outpatient Surveys: Scores and Targets

This information was gathered by the Veterans Experience Office using Veterans Signals survey technology. This system lets VA utilize real-time feedback from Veteran customers to guide and improve service delivery