The Remote Order Entry System (ROES) is the front end of the Denver Acquisition & Logistics Center's (DALC) order fulfillment production system. ROES is used by VA and Department of Defense clinicians to place orders for certain types of medical products and services that are maintained under contract by the DALC. The most substantial product line handled through ROES is hearing aids. The ROES application and database are tailored for efficiency in ordering the specified devices and other items available from the DALC, and tracking them upon issue to an individual patient when appropriate. Other product lines handled through ROES include hearing aid accessories and batteries, cochlear implants, prosthetic items, aids for the visually impaired, and assistive devices. A line of service provided by the DALC and facilitated by ROES is that of hearing aid repair. The ROES application and database tie together the DALC enterprise business functions of contracting/acquisition management, order fulfillment, distribution management, finance, and product life cycle support. Extensive order tracking, serialized device registration, patient/device history, and sales/financial reporting are also supported by the database.
