Outpatient visits by Administrative Parent. A visit is counted as a visit to one or more clinics or units within 1 calendar day at the site of care level. A patient can have multiple appointments, but is counted as only one visit if the collective appointments were within 24 hours.

The Office of Health Equity (OHE) created the Hepatitis C-Advanced Liver Disease (HCV-ALD) dashboard to raise awareness of potential disparities among vulnerable Veterans for this life-threatening condition. The purpose of the HCV-ALD Dashboard is promote equitable diagnosis and treatment of underserved Veterans with hepatitis C and advanced liver disease. The Hepatitis C-ALD Dashboard utilizes a set of criteria - age, gender, geography, service era, race/ethnicity - to characterize Veteran groups with ALD due to hepatitis C who may require targeted intervention to improve their health. The dashboard advances the vision for quality care and improved access to care as identified in the VHA Blueprint for Excellence.

The 2008 Hospital Report Card was mandated by the FY08 Appropriations Act, and focused on Congressionally-mandated metrics applicable to general patient populations. The 2009 VHA Facility Quality and Safety Report report, not required by Congress, shifts to Veteran-centered metrics, and includes information related to infrastructure, care provided in outpatient and hospital settings, quality of care within given patient populations, accreditation status, patient satisfaction and patient outcomes for FY2008. The data in this report have been compiled from multiple sources throughout VHA. This dataset includes composite scores reflecting quality of care for outpatients (NEXUS) and inpatients (ORYX). Quality of outpatient care is further stratified by comparison of outpatient care by gender, age, and mental health diagnosis.

The Primary Care Management Module (PCMM) was developed to assist VA facilities in implementing Primary Care. PCMM supports both Primary Care and non-Primary Care teams. The software allows the user to set up and define a team, assign positions to the team, assign staff to the positions, assign patients to the team, and assign patients to a Primary Care Provider (PCP) or Associate Provider (AP). In a Primary Care setting, patients are assigned a PCP, Associate Provider (AP) and/or a Transition Patient Advocate (TPA) who is responsible for delivering essential health care, coordinating all health care services, and serving as the point of access for specialty care. The PCP is supported by a team of professionals which may include nurses, pharmacists, social workers, etc. Associate Providers are non-physician clinicians (such as Physicians Assistants, Nurse Practitioners or Residents) who may provide care under the supervision of a presiding PCP. The PCMM software is considered to be an important component to measure patient demand and the PCPs capacity to meet that demand and to reduce wait times. PCMM was developed to assist facilities in implementing primary care for veterans. It uses the site's data to identify patients and to assign them to a PCP. PCMM provides tools to facilitate the startup process, automating such tasks as identifying patients to be assigned to primary care; assigning patients to teams, and assigning patients to practitioners via team positions.

Observed minus expected length of stay.

Represents patient satisfaction based on survey data broken out by inpatient/outpatient and stratified ethnicity.

Root Cause Analyses (RCAs) completed within 45 days and outcome measures reported.

Defines the quality of care at a national level between rural vs urban populations.

Composite scores reflecting quality of care for outpatients (NEXUS) and inpatients (ORYX). Quality of outpatient care is further stratified by comparison of outpatient care by gender and age.

Ventilator Associated Pnemonia, Central Line associate bacteremia, methicillin resistant staph aureus (MRSA), and hospital acquired pressure ulcers.