Adjusted mortality rate for three defined populations: Pneumonia, Congestive Heart Failure, and Acute Myocardial Infarction. 30d unadjusted readmission rates: all cause and Congestive Heart Failure. Surgical morbidity and mortality.

Medical Center physician and nurse staffing, and nurse turnover rates.

Ventilator Associated Pnemonia, Central Line associate bacteremia, methicillin resistant staph aureus (MRSA), and hospital acquired pressure ulcers.

Root Cause Analyses (RCAs) completed within 45 days and outcome measures reported.

Represents patient satisfaction based on survey data broken out by inpatient/outpatient and stratified ethnicity.

Observed minus expected length of stay.

Defines the quality of care at a national level between rural vs urban populations.

Composite scores reflecting quality of care for outpatients (NEXUS) and inpatients (ORYX). Quality of outpatient care is further stratified by comparison of outpatient care by gender and age.

Available services within each medical center.

Veterans Health Administration 2010 Facility Quality and Safety Report